Who we are

We are Twisted Services LTD.
We offer a range of repair, consultancy and management services.
Our website address is: https://www.twistedservices.co.uk.

What personal data we collect and why we collect it

The only info we collect is your name, email address and contact phone number. We collect these to confirm appointments or to respond directly to enquiries. 

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website. Use of indecent images (e.g. depictions of violence/gore, pornographic images etc) is strictly prohibited. If a user uploads content of this nature Twisted Services retains the right to refuse service to the party responsible.

Cookies

If you our contact or appointment forms,  you may opt-in to saving your name, email address and phone number in cookies. These are for your convenience so that you do not have to fill in your details again if you use the forms again. These cookies will last for one year.

If you visit our home page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

Twisted Services does not share any information regarding users with any third party. Any information held by Twisted Services is solely for use by Twisted Services and is not accessible to any outside entity.

How long we retain your data

Twisted Services will retain your data until either 1) One week after your chosen appointment date or 2) One week after any email exchange has concluded

What rights you have over your data

If you have used our appointment or contact forms, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor details may be checked through an automated spam detection service.

Additional information

How we protect your data

All the data is stored off site and on encrypted servers with limited access.

What data breach procedures we have in place

If there is a breach all affected users will be notified via the email address provided, of the breach and what info was affected.